Refund policy
Only sealed, unopened items will be accepted for refund within 60 days of purchase. Items must be in a “brand new” condition in order for us to issue a refund, and must be returned to us at the customer’s expense. We do not accept returns, exchanges or defective replacements for our product purchased from other entities. Please contact where you originally purchased it for information on returning the product, if it was not originally purchased from impulse-pictures.com or synapse-films.com’s website.
You can always contact us for any return question at orders@synapse-films.com.
My slipcover or box set has minor damage, can I get a replacement?
Please note that nothing is perfect, and that includes physical media packaging. Paper products are fragile and there isn’t one piece of physical media packaging where there isn’t a flaw (slight or otherwise). It’s the nature of the beast… physical media boxes are machine manufactured and will have slight imperfections. From printing, folding, gluing, hand wrapping and machine fed shrink-wrapping, expect to occasionally receive boxed sets or cardboard slips that may have slight dents, imperfect corners, or small scuffs. For these reasons, we will limit replacements to MAJOR damage that was obviously caused during shipping only. Due to the limited nature of our boxed sets and slip covers, replacement requests may not be available due to inventory. Replacement requests for what we determine to be small issues will not be granted. This replacement policy is strictly enforced by Synapse Films.
Damages and issues
In the event that an item purchased from impulse-pictures.com or synapse-films.com is defective, we will exchange the product within 60 days of shipment date, under the manufacturer’s warranty for a copy of the same item, provided the item is still currently available in our regular inventory.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Policy for Limited Editions
Thank you for choosing our limited editions. We strive to bring you unique and collectible items that you’ll treasure. Please be aware that due to the special nature of these collector’s items, slipcovers may occasionally have slight imperfections. These minor variations are a normal part of the manufacturing and packaging process and do not affect the quality or value of the product.
As such, we are unable to accept returns or exchanges based solely on slipcover imperfections. We appreciate your understanding of this policy, which helps us maintain the integrity of our limited editions and offerings.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@synapse-films.com.
