(FAQ) Frequently Asked Questions
Because of our North American licensing agreements with our specific granted rights, we are only allowed to ship within the continental U.S. and Canada
How Much is Shipping to Canada?
It is a $26 charge for the first item and $1 for each additional item for a package shipped to Canada and is sent through the United States Postal Service.
My Slipcover or box set has minor damage, can I get a replacement?
Please note that nothing is perfect, and that includes physical media packaging. Paper products are fragile and there isn’t one piece of physical media packaging where there isn’t a flaw (slight or otherwise). It’s the nature of the beast… physical media boxes are machine manufactured and will have slight imperfections. From printing, folding, gluing, hand wrapping and machine fed shrink-wrapping, expect to occasionally receive boxed sets or cardboard slips that may have slight dents, imperfect corners, or small scuffs. For these reasons, we will limit replacements to MAJOR damage that was obviously caused during shipping only. Due to the limited nature of our boxed sets and slip covers, replacement requests may not be available due to inventory. Replacement requests for what we determine to be small issues will not be granted. This replacement policy is strictly enforced by Synapse Films.
How Much is Sales Tax?
For orders shipped to or made from Michigan we charge 6% sales tax.
How Do I Get on the Mailing List / Newsletter?
Get on the newsletter by going to this link.
How Long Does It Take For An Order To Arrive?
Please allow up to 14 business days for shipping (not delivery) on in-stock orders.
How Long Does It Take For A Back Order To Arrive?
Back orders will be shipped as soon as they are available.
Do We Accept Returns?
Only sealed, unopened items will be accepted for refund within 60 days of purchase. Items must be in a “brand new” condition in order for us to issue a refund, and must be returned to us at the customer’s expense. We do not accept returns, exchanges or defective replacements for our product purchased from other entities. Please contact where you originally purchased it for information on returning the product, if it was not originally purchased from impulse-pictures.com or synapse-films.com’s website.
What If The Product Is Defective?
In the event that an item purchased from impulse-pictures.com or synapse-films.com is defective, we will exchange the product within 60 days of shipment date, under the manufacturer’s warranty for a copy of the same item, provided the item is still currently available in our regular inventory.
